- Verify the speaker configuration in the server.
After logging into the server, browse to the Edit IP Speakers page.
Note whether the speaker is listed in the table of speakers that are
known and configured in InformaCast, and whether the status is shown as
“registered”. If you are troubleshooting a newly-added speaker,
check the top of the Edit IP Speaker page to see if there are any
speakers that have been detected, but not yet configured. New
speakers should be configured into the system before use.
Verify power to the
speaker by checking the Status/Activity/Link lights on the unit.
- STATUS should show a slow, steady blink rate
- ACT should show a random flashing pattern
- LINK should be steady lit
When neither LINK nor ACT are lit, there is a
possible network problem – check cabling, switch configuration, switch
PoE status, etc.
If no indicator lights are lit, then swap the unit with a known, good
unit to test.
- Check network
connectivity to the speaker with “ping”.
IP address of the unit will need to be determined through some method,
possibly by checking records on the DHCP server or through the
Administration page in InformaCast. If the speaker does not
respond to the ping, then cycle power to the unit and retry.
- Use a web browser to open “http://<speaker-IP-address>/status” web
page. The status page will provide information on the connection
to the InformaCast
server, most recent paging activity, etc. If the status page
indicates no network paging is reaching the speaker, then verify network
configuration (multicast enabled, correct VLAN, etc) and InformaCast
- If the previous troubleshooting steps have not resolved the problem,
it is essential that the Valcom product be tested by installing it
directly on the same subnet as the InformaCast server.
This is required to rule out network configuration issues due to
Firewalls, Access Control Lists, VLAN assignments, Multicast Routing,
etc. During this step, any
firewall software running directly on the InformaCast server must also
be temporarily disabled. After installing the speaker in the server’s
subnet, retry the previous steps.
If the speaker still does not respond, contact Valcom Technical Support
for further troubleshooting steps.